Top 10 Questions to Ask Your Moving Company Before You Book

Hiring the right moving company can be the difference between a stress-free move and a complete disaster. Before you sign on the dotted line, make sure you're asking the right questions. These 10 key questions will help you avoid hidden fees, broken items, and late arrivals.

1. Are You Licensed and Insured?

Always ask for proof of licensing and insurance. This protects your belongings in case of damage or loss.

2. Do You Offer a Written Quote or Estimate?
Verbal quotes can change. Request a written estimate that clearly outlines all costs involved.

3. What Does Your Quote Include?
Some movers may charge extra for stairs, long carries, or assembling furniture. Clarify what's covered.

4. Are There Any Hidden Fees?
Avoid surprise charges by asking about tolls, fuel fees, or weekend rates upfront.

5. How Do You Handle Fragile or Valuable Items?
A reputable company should have procedures for handling delicate belongings like glassware, electronics, and artwork.

6. Can You Provide References or Reviews?
Look for companies with strong reputations and positive customer feedback.

7. Do You Provide Packing Materials or Packing Services?
Some movers offer full-service packages including boxes, packing, and unpacking—saving you time and effort.

8. What Happens if There’s a Delay?
Ask how delays are handled and whether there are penalties or guarantees on timing.

9. How Do You Handle Cancellations or Rescheduling?
Life happens. Know their policy in case your plans change.

10. What Precautions Do You Take for Safety and Cleanliness?
Especially in today’s world, hygiene, professionalism, and safety should be top priorities.